About our experts
At Expert Squad, our specialists have at least three years of experience in their domains and are dedicated to continuous improvement in their specialties.
Prior to joining our ranks, each expert undergoes a meticulous verification process to ensure we offer only the most reliable advice to our clients.
Selection process
- 1
Application screening
After receiving an online application, we meticulously review the candidate's educational background, work history, and any additional qualifications such as licenses or certifications. - 2
Comprehensive interviews
We conduct one-on-one interviews assessing candidates' technical skills and their soft skills like communication and empathy, essential for providing excellent online guidance. - 3
Skills validation
Candidates must pass thorough skill assessments. We check their answers for accuracy, clarity, and speed, as well as their ability to convey complex ideas simply. We also evaluate their communication style to confirm it’s client-focused.
Follow-up evaluation
Ratings
We consistently assess the quality of responses from our new experts. This includes evaluating the promptness of solutions and overall customer satisfaction.Mystery shopping
Our experts dedicate much of their work time to further development, using educational materials to enhance their expertise. This phase is complemented by additional assessments.Peer-to-peer reviews
Our quality assurance team, composed of our most experienced experts, reviews expert responses. This process ensures each expert's advice meets our high standards for quality and expertise.Quality assurance
Using secret evaluation, we gather impartial feedback to accurately measure and improve the client experience. It helps us ensure that the service our clients receive is always top-notch.