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Find answers to our users' most frequently asked questions.
You gain full access to high-class home appliance experts, smart home specialists, and climate control professionals, along with other skilled technicians. You can ask them an unlimited number of questions at any time of the day and night. Once you subscribe, we will charge your subscription fee automatically every 30 days.
If you can't sign in, first check that you entered the correct username (your username is your email address) and password. If you forgot your password, request a new password by clicking on the Forgot password? link on the Log In page. Then, enter your email and click on the Reset password button. After that, wait for an email with the password reset link from us. Make sure to check the Spam folder if you can't find the email in your Inbox. Click on the link in the email and follow the instructions to set a new password.
Expert Squad is an online platform where people can get personalized online consultations from computer experts, home appliance repair technicians, and other specialists. On Expert Squad you can quickly get the help you need at any time of the day and night. If you still have questions regarding your payment, contact our Billing Support team at +44 808 175 1784 or send an email at: billing@expertsquad.com.
We do everything possible to provide our members with the quality advice they need. If you have any concerns about the consultation you received, you can rate the expert during the conversation and our Quality Control team will examine your case to provide you with the best experience. In case you have any additional questions or concerns, you can always contact our Customer Care team at help@expertsquad.com, and they will be eager to help you.
We are sorry you want to cancel your subscription. If you don't need our service anymore, click on the Cancel Subscription button on the Membership panel in My account. In addition, it is possible to cancel your subscription by sending an email at help@expertsquad.com or by calling +44 808 196 7473.