Help
We aim to make Expert Squad the most convenient platform for solving your day-to-day
issues. However, if you still need some help with our service, you can always contact our
Customer Support team.
issues. However, if you still need some help with our service, you can always contact our
Customer Support team.
Top FAQs
How can I find the right expert for my case?
You don’t have to search for an expert at all, because we do it for you.
Once you submit your question in the chat, we start looking for the best specialist for your case,
ensuring you receive assistance from a highly skilled professional.
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How long should I wait for the response?
Typically, it takes only seconds to connect you to an expert.
The initial response should come within a minute, and in most cases, your problem is likely to be solved within an hour.
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The expert’s answer didn’t help. What should I do?
Our experts always stay in a chat until you are completely satisfied with the answer.
If you need further assistance with your case, don't hesitate to ask for more help.
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I need help during weekends. Can your service assist?
Absolutely, Expert Squad works 24/7/365 to guarantee you the best solutions at any time.
We never keep our customers waiting because we know that time matters most.
So ask your questions whenever you want — we’ll be there to help.
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How much should I pay per response?
We have a single monthly subscription fee.
It means that once you become our user, you can ask an unlimited amount of questions across various topics.
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What if I don’t want to extend the subscription?
The subscription with Expert Squad is renewed automatically until you cancel it. However, you can unsubscribe from us anytime in 'My Account' or ask our Customer Support team for help.
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Using Expert Squad
How do I ask a question?
To ask a question on Expert Squad, log in to your account and type your question in the chat box.
Wait for an expert to reply and keep asking until you're happy with the solution.
Our experts might ask clarifying questions to help you better.
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Can I edit my questions?
You cannot edit the initial question. However, you can add clarifications to it.
Simply enter all the details in the Chat, click 'Send', and wait until the expert replies.
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Can I send photos or videos to an expert via chat?
Yes, you can add any files you think are necessary.
To do so, click on the paperclip icon and wait for a pop-up window to appear.
Then select and upload the files you need. Ensure your attachments are not larger than 5MB and are in one of the following formats: JPEG, PNG, GIF, ZIP, RAR, PDF, DOC, XLS, PPT, DOCX, XLSX, SWF, FLV, WMV.
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I have accidentally provided some personal data. How can I delete it?
If you've accidentally shared personal data, please contact our Customer Support by sending an email to help@expert-squad.com.
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How can I rate my expert?
You can rate your expert directly in the chat. Simply click on the thumbs-up or thumbs-down icon when the question 'Do you like this expert?' pops up.
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Membership & Subscription
How to check my membership status?
To check your membership status, visit the 'My Account' page and select the 'Membership' tab to view all the details.
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I have purchased your subscription. Will I be charged any additional fees?
No, there are no additional fees on Expert Squad
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What services are included in my subscription?
Your Expert Squad membership grants you unlimited access to chat with experts, enabling you to address all your concerns within one subscription.
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How will I be charged for your membership?
The Expert Squad membership fee is automatically charged to your account each month.
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How can I cancel my membership?
We are sorry you don’t want to continue using the Expert Squad services. However, if you still choose to cancel your membership, go to 'My Account', select 'Membership', and then click 'Cancel'.
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Can I renew my subscription?
You can easily renew your subscription whenever you need our services again.
Just go to 'My Account', then 'Membership', and click the 'Resubscribe' button to enjoy our service again.
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Account Setup
How can I restore my password?
You can easily do it by requesting a new password. Click on the ‘Forgot password‘ button on the ‘Log in‘ page. Upon request, we will send you a new password via email. Do not forget to check your ‘Spam‘ folder. If you did not receive our email within 5 minutes, please contact our Customer Support.
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Your system shows the 'Invalid credentials' error. What should I do?
Simply enter your email address on the 'Log in' page and click the 'Forgot password' button.
We will email you a new password, and you will be able to use our platform again.
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I forgot my username. What should I do?
If you’ve forgotten your username, remember it is the same as your email address used for Expert Squad. If you’re still unable to log in, please contact Customer Support.
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How can I delete my account?
To delete your account, please contact our Customer Support team.
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How can I reset my password?
You can reset your password by clicking on the 'Forgot password' link on the 'Log in' page. You'll then receive a new password at your email address.
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Payments & Billing
Do you have free services?
Our main aim is to provide people with the highest-quality answers.
To do this, we hire the best specialists in various fields. Consequently, their time and expertise cost money, and we had to create a paid service to handle those expenses.
Thus, we do not offer free services.
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I see your name on my bank statement but cannot recognize it. Who are you?
Expert Squad is a platform where people can solve their problems online. We work 24/7 to guarantee that people can access prompt solutions anytime. If you still need more information, please visit the About us section on our website.
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I want to get a refund. How can I do it?
We always do our best to deal with any problems. However, if your issue remains unsolved, you can always request a refund by contacting our Customer Support team.
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How can I cancel my membership?
We are sorry you do not want to continue using the Expert Squad services.
However, if you still choose to cancel your membership, you can do so by going to 'My Account' and selecting 'Membership'.
Then click 'Cancel'. Please remember that you can renew it whenever you want.
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How will I be charged for your membership?
The Expert Squad fee will be automatically charged each month.
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About Expert Squad
Who are we?
Expert Squad is a platform where people can get answers to any questions 24/7.
All of our experts have passed careful testing to prove their expertise.
So when you reach out to us, you can be sure that you get a 100% correct answer within minutes.
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Are your experts verified?
Yes, each of our specialists has passed a rigorous verification process. Apart from testing their hard and soft skills, we also checked their diplomas, licenses, and certificates.
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How fast can you solve my issue?
Our experts typically resolve issues in under an hour.
For issues requiring deeper analysis or more detailed explanations, the resolution time may extend as our experts diligently gather all necessary information to provide you with the most accurate and comprehensive answers.
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