Help

You don’t have to search for an expert at all, because we do it for you. Once you submit your question in the chat, we start looking for the best specialist for your case, ensuring you receive assistance from a highly skilled professional.

Typically, it takes only seconds to connect you to an expert. The initial response should come within a minute, and in most cases, your problem is likely to be solved within an hour.

Our experts always stay in a chat until you are completely satisfied with the answer. If you need further assistance with your case, don't hesitate to ask for more help.

Absolutely, Expert Squad works 24/7/365 to guarantee you the best solutions at any time. We never keep our customers waiting because we know that time matters most. So ask your questions whenever you want — we’ll be there to help.

We have a single monthly subscription fee. It means that once you become our user, you can ask an unlimited amount of questions across various topics.

The subscription with Expert Squad is renewed automatically until you cancel it. However, you can unsubscribe from us anytime in 'My Account' or ask our Customer Support team for help.

To ask a question on Expert Squad, log in to your account and type your question in the chat box. Wait for an expert to reply and keep asking until you're happy with the solution. Our experts might ask clarifying questions to help you better.

You cannot edit the initial question. However, you can add clarifications to it. Simply enter all the details in the Chat, click 'Send', and wait until the expert replies.

Yes, you can add any files you think are necessary. To do so, click on the paperclip icon and wait for a pop-up window to appear. Then select and upload the files you need. Ensure your attachments are not larger than 5MB and are in one of the following formats: JPEG, PNG, GIF, ZIP, RAR, PDF, DOC, XLS, PPT, DOCX, XLSX, SWF, FLV, WMV.

If you've accidentally shared personal data, please contact our Customer Support by sending an email to help@expert-squad.com.

You can rate your expert directly in the chat. Simply click on the thumbs-up or thumbs-down icon when the question 'Do you like this expert?' pops up.

To check your membership status, visit the 'My Account' page and select the 'Membership' tab to view all the details.

No, there are no additional fees on Expert Squad

Your Expert Squad membership grants you unlimited access to chat with experts, enabling you to address all your concerns within one subscription.

The Expert Squad membership fee is automatically charged to your account each month.

We are sorry you don’t want to continue using the Expert Squad services. However, if you still choose to cancel your membership, go to 'My Account', select 'Membership', and then click 'Cancel'.

You can easily renew your subscription whenever you need our services again. Just go to 'My Account', then 'Membership', and click the 'Resubscribe' button to enjoy our service again.

You can easily do it by requesting a new password. Click on the ‘Forgot password‘ button on the ‘Log in‘ page. Upon request, we will send you a new password via email. Do not forget to check your ‘Spam‘ folder. If you did not receive our email within 5 minutes, please contact our Customer Support.

Simply enter your email address on the 'Log in' page and click the 'Forgot password' button. We will email you a new password, and you will be able to use our platform again.

If you’ve forgotten your username, remember it is the same as your email address used for Expert Squad. If you’re still unable to log in, please contact Customer Support.

To delete your account, please contact our Customer Support team.

You can reset your password by clicking on the 'Forgot password' link on the 'Log in' page. You'll then receive a new password at your email address.

Our main aim is to provide people with the highest-quality answers. To do this, we hire the best specialists in various fields. Consequently, their time and expertise cost money, and we had to create a paid service to handle those expenses. Thus, we do not offer free services.

Expert Squad is a platform where people can solve their problems online. We work 24/7 to guarantee that people can access prompt solutions anytime. If you still need more information, please visit the About us section on our website.

We always do our best to deal with any problems. However, if your issue remains unsolved, you can always request a refund by contacting our Customer Support team.

We are sorry you do not want to continue using the Expert Squad services. However, if you still choose to cancel your membership, you can do so by going to 'My Account' and selecting 'Membership'. Then click 'Cancel'. Please remember that you can renew it whenever you want.

The Expert Squad fee will be automatically charged each month.

Expert Squad is a platform where people can get answers to any questions 24/7. All of our experts have passed careful testing to prove their expertise. So when you reach out to us, you can be sure that you get a 100% correct answer within minutes.

Yes, each of our specialists has passed a rigorous verification process. Apart from testing their hard and soft skills, we also checked their diplomas, licenses, and certificates.

Our experts typically resolve issues in under an hour. For issues requiring deeper analysis or more detailed explanations, the resolution time may extend as our experts diligently gather all necessary information to provide you with the most accurate and comprehensive answers.